Case studies

Case Study 1

Supply Chain Stabilization for a Growing D2C Brand

Context

Large-scale e-commerce distribution network experiencing inconsistent delivery performance and reactive operational management.

Structural Problem

• Fragmented SLA visibility
  
  

• Escalation without root-cause discipline
  
  

• No structured weekly performance governance

What I Built

• Geographic SLA segmentation model
  
  

• Root cause classification framework
  
  

• Escalation ownership matrix
  
  

• Executive performance tracking dashboard
  
  

• Weekly review cadence model

Structural Shift

• Improved predictability in key delivery corridors
  
  

• Reduced escalation noise
  
  

• Clear ownership across fulfillment zones

Repeatable Framework

Segment → Diagnose → Assign ownership → Monitor trends → Institutionalize cadence